Refund Policy
1. Refund Eligibility
At Zorax Music Agency, we strive to ensure complete satisfaction with every service we provide. This refund policy outlines the terms under which clients may request a refund for any of our music marketing or promotional services.
2. Refund Window
Clients may request a refund within 7 days from the date of purchase, provided the service has not been delivered as agreed or does not meet the stated expectations.
3. Refund Criteria
A refund request will be considered only if:
The request is submitted within the 7-day refund window.
The client provides a valid and specific reason for dissatisfaction.
The service has not been delivered or not completed according to the service agreement.
4. How to Request a Refund
To initiate a refund, clients must email our support team at wearezorax@gmail.com within 7 days of purchase. Please include:
Full name
Contact details
Order/purchase information
A clear explanation of the issue
5. Review & Verification
Once we receive your refund request, our team will review the details and verify eligibility based on this policy. We may reach out for additional information if needed.
6. Refund Approval & Processing
If your refund request is approved:
You will receive a confirmation email with the approved refund amount.
Refunds will be processed using the same payment method used for the original purchase.
Processing typically takes place within standard banking timelines.
7. No Refund After Service Delivery
Refunds will not be provided once services have been fully delivered and completed as described in the service agreement. This ensures fairness and transparency for both parties.
8. Contact Information
For any questions or refund-related inquiries, please contact us at:
📧wearezorax@gmail.com
Policy Updates
Zorax Music Agency reserves the right to update or modify this refund policy at any time. Any changes will be communicated to clients in advance.
By purchasing our services, you acknowledge and agree to the terms outlined in this Refund Policy.
